We hope as your practice that if you have any concerns, you could raise them with us directly to give us an opportunity to resolve them for you. However, if you do not feel that you can do this, you have a right to raise your concerns with NHS Greater Manchester (NHSGM). Please be aware that NHSGM cannot deal with any complaints that we as a practice have already responded to. You would need to escalate any complaints we have already formally responded to, to the Parliamentary and Health Service Ombudsman (PHSO) if you remain dissatisfied.
Longfield Medical Practice Manager Mrs Joanna Moran
Email – gmicb-bu.longfieldmedicalpractice@nhs.net
NHS GM contact details are:
Email – nhsgm.patientservices@nhs.net
Phone – 0161 271 3980, 9am-4pm Monday-Friday (excluding Bank Holidays)
Mail – Patient Services Team, NHS Greater Manchester, The Tootal Buildings, 56 Oxford Street, Manchester. M1 6EU
PHSO contact details are:
Online – www.ombudsman.org.uk/make-a-complaint
Phone – 0345 015 4033.
