Longfield Medical Practice

0161 773 0494

Complaints and compliments

Changes in the way that enquiries, complaints and Freedom of Information requests reach the CCG

From Monday 1st July 2019 there will be a change in the way that enquiries, complaints and Freedom of Information requests reach NHS Bury Clinical Commissioning Group (CCG). From this date:

To contact the Patient Advice and Liaison Service (PALS) for advice, support and information, patients or their representatives can:

  • Complete this online form or call 0161 253 5959.
  • As part of our Bury One Commissioning Organisation, a partnership between NHS Bury CCG and Bury Council, our new PALS service is provided by the Customer Contact Centre managed by Bury Council

To make a complaint, patients or their representatives can:

  • E-mail [email protected],
  • Call 0161 253 7854 or
  • Write to us at: NHS Bury CCG, Townside Primary Care Centre, 1 Knowsley Place, Knowsley Street, Bury, BL9 0SN.

To make a Freedom of Information request, individuals can:

  • Complete this online form