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CORONAVIRUS  (COVID-19) UPDATE: 12/03/20

If you have a pre-booked appointment at the surgery over the next few days, please contact us BY TELEPHONE in advance of this for advice if you develop any of the following symptoms - cough, cold, fever, shortness of breath - OR if you have recently returned from an area affected by coronavirus OR if you have been in contact with someone who has tested positive for Coronavirus.

 

If you may have been exposed to coronavirus DO NOT ATTEND your GP or hospital emergency department, please visit https://111.nhs.uk/covid-19 for further advice, or call NHS 111.

Online booking of fact to face appointments has been suspended for the foreseeable future to ensure that patients are triaged to the right service and no-one is put at risk of Coronavirus.

 

complaints

Changes in the way that enquiries, complaints and Freedom of Information requests reach the CCG From Monday 1st July 2019 there will be a change in the way that enquiries, complaints and Freedom of Information requests reach NHS Bury Clinical Commissioning Group (CCG). From this date:

To contact the Patient Advice and Liaison Service (PALS) for advice, support and information, patients or their representatives can:



    • Complete this online form or call 0161 253 5959.

    • As part of our Bury One Commissioning Organisation, a partnership between NHS Bury CCG and Bury Council, our new PALS service is provided by the Customer Contact Centre managed by Bury Council



To make a complaint, patients or their representatives can:



    • E-mail buccg.burypatientservices@nhs.net, call 0161 253 7854 or write to us at: NHS Bury CCG, Townside Primary Care Centre, 1 Knowsley Place, Knowsley Street, Bury, BL9 0SN.



To make a Freedom of Information request, individuals can:



    • Complete this online form



 
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